Refund and Returns Policy

Rebel Store
Address: Jl. Hanoman No.12, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571
Effective Date: [Insert Date]

At Rebel Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns and Exchanges

1.1. We accept returns and exchanges within 14 days of the delivery date. 1.2. To be eligible for a return or exchange, the item must be:

• Unworn, unwashed, and in its original condition.

• With all original tags and packaging intact.

• Free from stains, odors, or any signs of use. 1.3. Items that do not meet these conditions will not be eligible for a return or exchange.

2. Non-Returnable and Non-Refundable Items

2.1. The following items are not eligible for return or exchange:

• Sale or discounted items.

• Underwear, socks, and other intimate apparel.

• Customized or personalized items.

• Gift cards and vouchers.

• Items marked as “Final Sale.” 2.2. If a non-returnable item is sent back to us, we will not process a refund or exchange.

3. Return and Exchange Process

3.1. To initiate a return or exchange, please contact our support team at [Insert Contact Email] with your order number and reason for the return. 3.2. Once your request is approved, we will provide instructions on how to return your item. 3.3. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. 3.4. For exchanges, we will ship the replacement item once we receive and inspect the returned product.

4. Refund Process

4.1. Refunds will be processed within 7 business days after we receive the returned item. 4.2. Refunds will be issued via the original payment method. Depending on your payment provider, it may take additional time for funds to appear in your account. 4.3. Shipping fees and other service charges (if any) are non-refundable. 4.4. If a refund is delayed or missing, please check with your bank or payment provider before contacting us.

5. Defective or Incorrect Items

5.1. If you receive a defective or incorrect item, please notify us within 3 days of receiving your order. 5.2. Provide clear photos of the defect or incorrect item along with your order details when contacting customer service. 5.3. We will cover return shipping costs and offer a replacement or full refund for defective or incorrect items.

6. Cancellations

6.1. Orders can be canceled within 24 hours of purchase, provided they have not been processed or shipped. 6.2. If an order has already been processed, cancellation is not possible, and you will need to follow the return process.

7. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Rebel Store
Address: Jl. Hanoman No.12, Ubud, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571
Email: [email protected]
Phone: +62 813 3806 6392

Thank you for shopping with Rebel Store!